Privacy Policy

Effective Date: 20/11/2024

Mwasi | Mama is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services or visit our website. 

1. Information We Collect

We collect personal information to provide you with personalized doula services, coaching, and access to our wellness community. This may include:

• Personal Information: Name, email address, phone number, and other contact details.

• Health Information: Pregnancy and birth-related details shared during consultations or sessions.

• Payment Information: Billing details required for processing transactions.

• Website Data: IP address, browser type, and usage data for analytics.

2. How We Use Your Information

Your information is used to:

• Provide and personalize services, including doula support, birth planning, and wellness coaching.

• Respond to your inquiries and communicate about bookings or events.

• Process payments securely.

• Send newsletters, updates, or promotional content (only with your consent).

• Improve website functionality and user experience.

3. Sharing Your Information

MWASI | MAMA does not sell, rent, or share your personal information with third parties except in the following cases:

• Service Providers: To trusted partners (e.g., payment processors, scheduling tools) who assist in delivering our services.

• Legal Requirements: If required by law to disclose information.

• Backup Support: If necessary, limited details may be shared with a backup doula to ensure continuity of care.

4. Data Security

We prioritise the security of your data and use industry-standard measures to protect it from unauthorized access, alteration, or disclosure. This includes:

• Secure hosting and data encryption where applicable.

• Restricted access to personal data to authorized personnel only.

However, please note that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information.

• Withdraw consent to receive marketing emails at any time.

• Request details about how your data is used or shared.

Please contact us at [your email address] to exercise these rights.

7. Third-Party Links

Our website may contain links to third-party websites or services. Mwasi | Mama is not responsible for these external sites' privacy practices or content. We encourage you to review their privacy policies.

8. Children’s Privacy

Our services are not intended for children under 16; we do not knowingly collect information from children. If we become aware that we have inadvertently collected data from a child, we will delete it promptly.

9. Updates to This Policy

MWASI | MAMA reserves the right to update or modify this Privacy Policy anytime. Changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us:

Email: [your email address]

Phone: [your phone number]